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Quote Validity
All quotations are valid for 2 months from the date of issue. After this period, pricing may be revised and a new quote may be required in line with inflation and any changes to fees.
Scope of Work
Projects are delivered strictly in line with the agreed scope in the proposal or specification. Any additional design or development variations outside of this scope will be quoted and billed separately.
Project Timelines & Client Responsibilities
Trigger Solutions will provide an estimated project timeline before work begins. Timelines depend on the client supplying all required content, information, branding assets, logins, and approvals by the agreed deadlines.
Delays caused by the client may extend the overall project timeline. If delays are substantial, Trigger Solutions reserves the right to:
a) invoice for work completed to date,
b) invoice the full project amount if the site/test site has been delivered, and/or
c) reschedule remaining work to the next available production window.
d) Where delays materially affect project scheduling, resourcing or costs, Trigger Solutions Creative Ltd also reserves the right to invoice the project in full and/or re-quote for the remaining work.
Design & Sign-Off Process
Design stages will be submitted for client review. When the client approves a stage in writing (email is accepted), this is treated as sign-off.
Any changes requested after sign-off will be treated as additional work and billed at the standard hourly rate or a quoted fee.
Content Supply
Unless otherwise stated, the client is responsible for supplying all text, imagery, brand assets, and related content. If Trigger Solutions is required to write or source content, this will be billed separately.
Website Projects – Test Site & Final Invoice
For website builds, the final invoice will be raised upon delivery of the test site for review. This invoice must be paid within 14 days, regardless of whether the client has supplied all final feedback.
Once payment is received, Trigger will complete final adjustments and prepare the site for launch.
Ownership & Intellectual Property
All design work, code, and materials created by Trigger Solutions remain the property of Trigger Solutions until full payment is received.
Upon full payment, ownership of the final approved design and website build is transferred to the client, excluding:
-Third-party software, plugins, or stock assets (which remain under their own licences)
-Proprietary tools or code libraries used by Trigger in development
Chargeable Extras
Chargeable extras include but are not limited to:
-Changes to agreed specifications
-Additional creative concepts or revisions beyond the agreed rounds
-Extra proofs, corrections after sign-off
-Copywriting, photography, advanced image editing
-Stock images, paid plugins or integrations
-Urgent turnaround outside normal working hours
These will always be discussed before work begins.
Payment Terms
Unless otherwise agreed, standard payment terms are:
-50% deposit upfront
-50% on completion (or test site delivery for website projects)
-Invoices are due within 14 days of issue.
Late payments may result in paused work or delayed project delivery.
VAT
Unless otherwise stated, all costs, estimates and quotations provided by Trigger Solutions Creative Ltd exclude VAT, which will be charged at the prevailing rate where applicable.
Hosting & Ongoing Fees
If hosting or maintenance is provided by Trigger Solutions, these are billed annually unless otherwise stated. Failure to renew hosting may result in suspension of the website.
Hourly Rates
Our standard hourly rate is £70 + VAT per hour. All ad-hoc work will be logged and invoiced in minimum increments of 30 minutes.
Monthly Retainer Agreements
If you wish to enter into a retainer agreement with Trigger Solutions Creative Ltd, a written contract will be provided for signing.
Retainers are based on a fixed allocation of hours each month. If workload or requests exceed the agreed monthly hours, we will notify you in writing and request approval before completing any additional work. Additional time will be billed at our standard hourly rate unless otherwise agreed.
Hours cannot be carried over to the following month unless explicitly agreed in advance and confirmed in writing by Trigger Solutions.
To terminate a retainer agreement, clients must provide a minimum of 3 months’ written notice sent to info@triggereducation.co.uk. Notice periods must be paid in full, regardless of the amount of work requested or completed during this time.
If retainer invoices are not paid on time, Trigger Solutions reserves the right to pause any support or halt further work until payment is received.
By making the first retainer payment, you acknowledge and accept these terms.
Snags / Errors
The client agrees to notify Trigger Solutions Creative Ltd in writing of any defects, errors or issues relating to the work or services provided within 30 days of the final invoice date. After this period, any further snagging, corrections or fixes will be chargeable at our standard hourly rate.
Hosting
Trigger Solutions Creative Ltd offers a web hosting service for websites we have built for our clients. While the standard of our hosting packages is high, we are unable to guarantee 100% uptime (as no hosting provider can), and we do not accept responsibility for any error, omission or misrepresentation in relation to any website hosted, nor for any loss, damage, cost or expense (whether direct, indirect or consequential) suffered by any user of a hosted website.
Trigger Solutions Creative Ltd makes no warranties or representations that hosting will be uninterrupted, error-free, or that the website or server is free from viruses or harmful code. In no event shall Trigger Solutions Creative Ltd, its employees or agents be liable for any direct, indirect or consequential damages resulting from the hosting of websites on our servers.
Client Conduct & Working Relationship
Trigger Solutions Creative Ltd operates a respectful, collaborative working environment. We expect all communication to be professional and courteous.
We reserve the right to terminate a project or working relationship immediately if:
-A client engages in abusive, threatening, or inappropriate behaviour.
-Communication repeatedly falls outside acceptable professional standards.
-The working relationship breaks down to a point where successful delivery is not possible.
In such cases, any work completed up to the termination date will be invoiced in full and payable immediately.
Business Hours & Communication
Our standard business hours are Monday to Friday, 9:00am–5:00pm (UK time).
Work requests, feedback, and communication received outside these hours will be handled on the next working day.
We do not generally provide out-of-hours support. If emergency assistance is explicitly requested and agreed by the team outside business hours, this will be billed at double our standard hourly rate (£140 + VAT per hour) with a minimum charge of 1 hour.
Examples of what qualifies as an “emergency” will be defined at our discretion (e.g., a critical website outage).
Email & Communication Expectations
To ensure efficient delivery:
-All feedback, content, and requests must be provided in writing (email or shared document).
-Verbal feedback must be summarised in writing by the client to avoid misinterpretation.
-Consolidated feedback is essential – scattered or conflicting revisions may incur additional charges.
Printing & Production
For print projects, clients must check final artwork PDFs before production. Trigger Solutions is not responsible for errors in signed-off artwork.
Liability
Trigger Solutions will not be liable for:
-Loss of data, revenue, or business arising from website downtime
-Issues caused by third-party providers (hosting, plugins, email, APIs)
-Client errors, unauthorised edits, or misuse after handover
Rights to Use Work for Promotion
Trigger Solutions reserves the right to display completed work in portfolios, case studies, promotional materials and on social media channels unless otherwise agreed.
Termination
If a project is terminated by the client, Trigger Solutions will invoice for all work completed up to the termination date.
Confidentiality
Trigger Solutions Creative Ltd agrees that it will not at any time, either directly or indirectly, use for its own benefit, or disclose to any third party, any confidential or proprietary information belonging to the client. We will take reasonable steps to protect such information and will treat all client information as strictly confidential, unless disclosure is required by law.
Privacy
Trigger Solutions respects your privacy and complies with all applicable data protection legislation. Our full Privacy Policy is available at: https://www.triggereducation.co.uk/privacy-policy/
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Acceptance of Terms
By approving a proposal, instructing us to proceed with a project, or making any payment to Trigger Solutions Creative Ltd, you are confirming that you have read, understood, and agreed to these Terms & Conditions in full. These Terms & Conditions form the basis of all contracts between Trigger Solutions Creative Ltd and the client, unless otherwise agreed in writing.
Statutory Rights & Updates to Terms
These Terms & Conditions supersede any previous versions and apply to all present and future projects unless otherwise agreed in writing. Trigger Solutions Creative Ltd reserves the right to amend or update these Terms & Conditions at any time. By agreeing to these Terms, your statutory rights are not affected.
‘Trigger’ is about sparking ideas, igniting creativity, and setting meaningful change in motion. With expertise in education branding, school website development, and marketing strategy, we create design and digital solutions that help schools, academies, and colleges stand out. We chose the name because that’s what we do, we trigger ideas, trigger inspiration, and trigger growth. Ready to set something in motion? Let’s talk.
We have a very positive experience working with TRIGGER. They were so accommodating from start to finish. They offered advice around designs and we had the opportunity to edit this to suit the needs of our school. When we shared our vision with them it was incredible to see them enacted. From the initial meeting to the installation, we could not have been happier with the service. The staff and children really felt the awe and wonder when they saw them for the first time.
Head Teacher, MoorhouseThank you so much for the entrance hall. It is stunning and beyond expectations.
Thank you to you and all your team.
A wonderful job!
Alder Brook PrimaryI have dealt with Trigger since 2009, during which time they have provided my school with excellent support in the areas of website design, branding and photography. I can confidently recommend Trigger as experts in their field and would thoroughly recommend them.
Willow Tree Primary School, 2024We are thrilled with the custom vinyl artwork designed and produced by Trigger. The vibrant and engaging visuals beautifully capture our primary school’s curriculum themes, including history, geography, and space exploration.
Trigger were easy to collaborate with, receptive to our feedback, and delivered everything on time. Our children and staff have been inspired by the artwork, which not only enhances the learning environment but also sparks curiosity and imagination.
Alex Newsome, The Grammar School at LeedsI have worked closely with Trigger for many years and have always been delighted with the work they have produced. They took the time to really understand the aims and ethos of our Thrive and were able to produce visuals and branding which helped strengthen our message throughout the Trust and beyond. The team at Trigger have developed an excellent knowledge of our Trust and intrinsically know which designs will work best for us. We have built a strong relationship with Trigger and we look forward to working with them on new projects in the future.
John Barrett, CEO, Thrive CE Academy TrustGreat, professional service. We are thrilled with the art work we have had installed in our school. The service was high quality from initial discussions and design drafts to the finished product and installments. Would definitely use Trigger again next time we want some wall graphics done. Thank you!
5 Star Google Review ⭐⭐⭐⭐⭐
Kat Thornburn – Dowson Primary AcademyOur school hall looks stunning as a result of an excellent service from Trigger. We now have a 360 degree learning resource on our walls for all children. The entire process was professional, bespoke and timely. The finished product is superb as a result of clear consultation, an exceptional product and skilled, careful installation. I would thoroughly recommend Trigger.
Smithy Bridge Primary SchoolI have used Trigger for my current school’s website because of previous highly successful experience with Trigger at my previous school. The team are brilliant at interpreting a brief, designing and building a bespoke website and their customer support is excellent.
In particular, the team were great at understanding exactly what we wanted and bringing it to life. Trigger are also very good at suggesting things that make sense logistically and for structuring in a way that just works. We have had loads of positive feedback on our website and I could not recommend Trigger highly enough!
5 Star Google Review ⭐⭐⭐⭐⭐
Adam Hossen – Head Teacher, Hazel Grove Primary ScoolI’ve worked with the team at Trigger for several years. In my own role, the quality of the working relationships you develop is hugely important in creating successful outcomes and the investment made by Trigger in this area has been fundamental to the projects we have collaborated on. Our working relationship has been excellent.
They have at all times been professional and supportive but have also been prepared to challenge us where this has been necessary; this has been key for the work we have done together and genuinely valued. They are very experienced in their roles and, importantly, are very willing to share their expertise, and their time, in supporting clients. I would be more than happy to recommend Trigger as a company to work with.
Damian Hornsby – Admissions and Marketing Manager, Holy Cross CollegeI have worked with the Team at Trigger for four years now, and every project has been beautifully designed, delivered on time and within a very realistic budget. As each project was developed, the design team really understood our needs, and communicated ideas and gave suggestions clearly and frequently.
Our latest project was a total re-working of our website; the end result is stunning. The design is bright, fresh, modern and clear. It is easy to navigate and – equally important – easy to edit and upload onto. Trigger were at the end of the phone throughout the design process, and sent draft pages regularly. They took on board my requests for changes, whilst giving excellent advice along the way – Trigger really knows what ‘works’ when it comes to website design.
I would highly recommend Trigger for web design – and any other design project you may have. You will certainly be impressed.
New Islington Free SchoolTrigger worked with us to create the identity for our trust and redesigned our trust and school websites. The team understood the complex brief perfectly, and designed trust-wide branding, which still allowed the individuality of each of our schools to shine through. Trigger’s
combination of creativity and practicality mean that we now have a strong, recognisable image which has changed the way we present ourselves to our stakeholders and the wider community. It was a pleasure to work with the team at Trigger, who were always easy to contact and who engaged fully and enthusiastically in discussions about our projects.
OMG!!! I love love love the wall graphics!
It looks amazing and has gone down a storm with both staff and pupils.
We couldn’t get the pupils to work for the first period, they all wanted to look at it!
I am so glad we chose your company to commission the work for us, you have been so efficient and easy to work with.
We’ve had a ‘vision’ of a huge blossom-filled cherry tree in our entrance area for some time now and when we see it all its glory, it really feels like a turning point in the school’s history.
It’s truly beautiful we love showing it off! Both walls look incredible and have brought the corridor ‘to life’!
We can’t thank you enough for all the work you have all put in into creating such a personalised design for us.
5 Star Google Review ⭐⭐⭐⭐⭐
Cherry Tree Hill Primary SchoolI LOVE IT. The kids will love it too and there are so many subliminal messages in there that they will see every day without even realising. The difference it will make to the way the school looks and feels will have a huge impact on the way the staff feel and act too.
And a spontaneous outburst from one of our TAs: “WOW!!”
Bradley Green Primary AcademyTrigger provide an efficient and high quality service. No job seems too difficult and the team are always on hand to answer questions that we have. The quality of the work is always of a high standard and we are involved at every stage to ensure that the work done is exactly what we ask for. Staff listen carefully to what we need and produce a range of options to choose from.
We have recommended Trigger to other schools as a result.
5 Star Google Review ⭐⭐⭐⭐⭐
St Philip’s CE Primary SchoolWorking with the team at Trigger is always a delight. They are uniquely talented and seem to know exactly what we’re thinking and create bespoke designs of the highest quality. Their professionalism means that that the entire process, from design to completion, runs smoothly and efficiently, keeping to timescales and budgets. The installations that they have completed for us have transformed our school environment and we’re already planning our next project!
Oakfield Primary SchoolI have worked with the team at Trigger for over two years now on different projects. Their superb bespoke creative designs, always carefully following the design brief, have transformed a drab, uninspiring and utilitarian environment into exciting, colourful and truly beautiful spaces appreciated by the whole school community.
New Islington Free SchoolThank you very much.
The children were in awe when they saw it. It has a real wow factor. The staff love it too!
I am so pleased with the final result.
Denton West End PrimaryWe asked Ed and his team to update some areas of our school with bespoke art work. They listened carefully to our ideas and turned them into the most amazing designs that encompass who we are, whilst enabling the art work to be used to enhance the children’s learning. Both staff and children love the art work!
Eastfield Primary AcademyTrigger have worked alongside school leaders and children to transform our school. Our brief was to help create a space to be proud of that promoted a love of learning and our school values. The results are stunning. Trigger were incredibly professional throughout the project, caring about every last detail. Thank you.
Moorside Primary AcademyWe are absolutely delighted with the website, new logo, school prospectus and signage that Trigger helped us produce. They worked with us extremely closely on every detail and at every stage of the process to help us achieve what we were looking for as a school. The team listened to us very carefully and produced a variety of options that reflected what we were looking for in a website, school logo and school prospectus. I can’t recommend Trigger enough to any school currently thinking about updating either their website or school prospectus.
Grosvenor Road Primary SchoolTrigger produced an excellent promotional video for us with the minimum of fuss. They were quick to turn the brief into a quality product that delivered our key messages. A professional team who we are happy to recommend.
River View Primary SchoolThank you so much for the speedy response in getting the brochures to us – they look amazing!
Thanks for all your support this year – we are thrilled with everything that you have put together for us.
Once I’d made the decision to refresh the school logo and branding I needed to work with an agency that was creative, that listened and understood where we were, that’s why I chose Trigger. They have done and continue to do fantastic work with both schools – it’s a partnership.
Christ Church & Lewis Street Primary SchoolsThe Trigger team were very responsive and positive about our ideas. They provided us with opinions to ensure that the website would support our vision. They listened to our views, providing us with workable ideas and a clear outline for how the website could work and function.
Having an open dialogue and a shared vision meant that we had a very positive working relationship with Trigger and we achieved a high quality outcome with a website that meets all our requirements and is easy to navigate around. The visitors to our website are very impressed with how it looks and parents, children and other members of the community have already begun posting their suggestions and comments on our interactive noticeboards.
It has been a pleasure working with Trigger who have produced a professional website which has a high quality finish and is straight-forward for us to manage. We also know that we can always contact them if we need advice or additional support to keep the website up-to-date and with the same high quality outcome that has been established so far.
Thank you to the Trigger team for all their hard work and for making our vision a reality.
River View Primary SchoolThe team at Trigger have been fantastic from start to finish. They are professional to a fault and work in a very organised, timely and efficient manner. From the initial meeting where ideas were gathered to the creation of the site, including taking very professional looking photographs. They have catered to our needs and been very patient with our requirements. The results are fantastic along with the ongoing support.
Oakwood AcademyBuile Hill Visual Arts College was looking to refresh its image and website technology, Trigger were extremely skilful and helpful. An important factor was the flexible way Trigger worked with the College with regard to deadlines and availability to bring the project to a successful close without unnecessary demands on school time!
Buile Hill Visual Arts CollegeI have dealt with Trigger since 2009, during which time they have provided my school with excellent support in the areas of website design, branding and photography. I can confidently recommend Trigger as experts in their field and would thoroughly recommend them.
Willow Tree Primary SchoolA very personal bespoke service with a really quick response time to the queries and ideas we had.
St Gabriel’s Roman Catholic High SchoolOur website is BRILLIANT!!!!
There has been an amazing response from everybody who has used it and I haven’t lost any opportunity to tell people who designed and built….credit where it’s due.
Christ the King RC Primary SchoolThe work done by Trigger before the opening of our new two form entry primary school has been a major factor in our success. Creating a process by which all stake holders were involved in the naming and branding of our new school has meant that three different school communities have been successfully brought together.
Trigger showed great creativity and understanding and at all times listened to what we wanted. This combined with great service and value for money has been central to us returning for further work such as wesbite, leaflet and prospectus design.
Willow Tree Primary SchoolI would just like to say a massive thank-you for all you have done to develop the new Holy Cross website. It is getting very positive reviews. Thank you for your patience, hard work and efficiency.
Holy Cross College & University CentreTrigger Education,
33 Devonshire Road,
Salford,
M6 8HZ
Manchester Office +44 (0) 161 279 6182
Brighton Office +44 (0)1273 249897
Trigger Solutions is the business focused division of Trigger Education, a leading creative design and digital marketing agency.
